How can I get help?

• By phone at 1300 855 215
• By email at [email protected]
• Through MyClear portal by lodging a ticket directly from the portal

How will Clear Broadband help me with my service?

• Clear will ensure that the Network Termination Unit (NTU, or Modem) for your broadband service is online and can connect to the Internet.

• Clear will ensure that any Analogue Telephone Adapter (ATA) or Voice over IP Phone supplied for your Clear Networks Voice service is in working order and can make calls.

• Clear will ensure that any Clear (or NBN) supplied broadband equipment (routers, etc.) is correctly configured to connect to the Internet.

• Clear will ensure that you can log into the MyClear Networks online portal, and will assist you to understand and use its features.

• Clear will ensure that you can log into the webmail site, and will assist you to understand and use its features.

• Clear will assist with configuration of most email client software to allow usage of your free Clear Networks email address(es). If you can’t use the recommended email software, Clear Networks will provide settings for most common email software.

• Clear will enable your Free Web space on request, and will provide settings to allow you to make use of the web space provided.

• Clear will help to source the nature and responsible part for routing/connection issues to specific Internet sites/domains. Most of these sites/domains won’t be within Clear’s control, but we’ll make enquiries/requests for assistance on your behalf.

• Once you’re connected to a site, Clear cannot help you with the content of the site or application. Please use the relevant Help/Support links on that site.

• Clear may be able to assist you with other technical matters (if time permits), or may be able to point you to other sources of information or support.

How long will support be available for my service?

Clear Broadband will provide support for your broadband/telephony services while you continue to obtain the relevant services from Clear.

All equipment supplied by Clear will be supported while you continue to obtain the relevant broadband/telephony services from Clear (warranty conditions apply for replacements/repairs).