Important Information about Your Service

To enhance the email service that we provide and reduce the overwhelming spam abuse on the Clearcentral domain name, the email for the domain @clearcentral.com.au will be moved to a new server.

What Does this Mean to for you?

Due to the spam abuse; it is in the best interest of our customers that we do NOT migrate existing email from the old mailboxes to the new mailboxes.

If you wish to keep your old emails please follow the steps detailed below in ‘What do I need to do’?

When will this occur?

Tuesday 29^th September 2009 at 9:30am EST.

What do I need to do?

If you wish to have your old email restored to your new mailbox you can either follow the below instructions or alternatively request our support staff to do this for you.

For our support staff to action this for you - Please respond to this email and a ticket will be created for you automatically. Or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Note – the support staff will restore your old email to your new mailbox once the migration has been completed (allow up to 72 hours for this to occur after the migration).

TheThe email that you send to us must include the following information for us to action your request:

*Your Full Name
*Clear Central Email address’s
(you may have more than one email address, be sure to include them all)
*Contact phone number including area code
*Email address

Please Note, if you traditionally use an email client such as Outlook to download your email you will not require email to be migrated. However, if you keep a copy of the emails on the server please contact us to migrate your email.

Does my login change?

Yes, your login details will change and will take effect after the migration on 29^th September. After the migration, you will require your full email address.

Currently you login in the following way:

Example Username: john.smith

This will be changing to use your entire email address as your username: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Will My Email Address Change?

No, your email address will NOT change.

Where can I get more information?

If you would like to speak to Customer Care, please visit http://www.clearnetworks.com.au and click on live chat.

What impact is there for Webmail Customers?

If you only use webmail, http://www.clearcentral.com.au/ on the migration day, the link will be updated for you automatically.

Technical details to get your new mailbox up and running immediately.

For those with some technical know-how, please click below for a step by step guide to get you up and running immediately.

Please Click Here to Download File

If you do not understand these settings, don’t worry about it, you can contact our staff for help.

Account Details – This must be changed on the 29^th Sept:

Currently you authenticate your details in the following way:

Example for John Smith;

Username: john.smith

This will be changing to use your entire email address as your username:

Username: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Optional Account changes:

Please note, the old DNS will be updated, so if you don’t mind waiting a few days, you don’t have to change anything below.

Old Settings for email are (before 29^th Sept):

Incoming Mail Server: mail.clearcentral.com.au

Outgoing Mail Server: mail.clearcentral.com.au

New Settings for email will be (after 29^th Sept):

Incoming Mail Server: pop3-cc.clearmail.com.au

Outgoing Mail Server: smtp-cc.clearmail.com.au

Optional Advanced Settings:

We also now support secure connections.

To use these, just select where applicable when setting up your Email client.

Webmail:

If you only use webmail, http://www.clearcentral.com.au/

On the migration day, the link will be updated for you automatically.