CUSTOMERS PLEASE NOTE - EFFECTIVE from 6 March 2009:
With the help of customer feedback, Clear Networks is improving the email service for our valued customers.
To reduce spam and improve the email service, the outgoing mail server has changed from 'mail.clearmail.com.au' to 'smtp.clearmail.com.au'.
For a simple step by step guide on how to change to the new server, please download (simply click) the following step-by-step guide:
Note: These files are provided in PDF format. If you are unable to view these files you may need to download a free copy of Adobe Acrobat Reader.
To create a new email address in Outlook Express, please follow this easy steps:
Outlook Express 5 and 6
Open Outlook Express
(Start > All Programs > Outlook Express)
Cancel any wizards or guides that may come up.
In Windows Mail Click on “Tools” then “Accounts”
In the new Internet Accounts window, Click on the “Mail” tab, then on “Add.. >” ”Mail....”
Enter a Display name and press “Next”, Note this is the name that is displayed to the recipients of your email, this does not need to match your account name, examples are;
Joe Bloggs
The Bloggs Family
Blogg Stock and Co
Now enter your email address, This may vary depending on your service, you can usually find it on your welcome guide and press next.
Satellite, Wireless, ADSL and VSDL customers (username)@clearmail.com.au
Clear Central, Central online Dialup customers (username)@clearcentral.com.au
Now Key in your server information and press next, the information varies depending on the service you are currently using, see the list below.
Satellite, ADSL and VDSL
Incoming e-mail server type:
POP3
Incoming mail (POP3 or IMAP) server:
mail.clearmail.com.au
Outgoing email server (SMTP) name:
smtp.clearmail.com.au
Outgoing server requires authentication
Not Checked
Wireless
Incoming e-mail server type:
POP3
Incoming mail (POP3 or IMAP) server:
mail.clearmail.com.au
Outgoing email server (SMTP) name:
(This changes from town to town, see the below list and select the server for your Clear Town)
Bega NSW
mail.bega.clearnetworks.com.au
Dubbo NSW
mail.dubbo.clearnetworks.com.au
All of Tasmania
mail.hobart.clearnetworks.com.au
Kendenup WA
mail.kendenup.clearnetworks.com.au
Lord Howe Island
mail.lhi.clearnetworks.com.au
Moreton Island
mail.tangalooma.clearnetworks.com.au
Lochsport VIC
mail.lochsport.clearnetworks.com.au
Wandoan
mail.wandoan.clearnetworks.com.au
Strath Creek
mail.strath.clearnetworks.com.au
All other cleartowns
smtp.clearmail.com.au
Outgoing server requires authentication
Not Checked
Clear Central and Central online Dialup
Incoming e-mail server type:
POP3
Incoming mail (POP3 or IMAP) server:
mail.clearcentral.com.au
Outgoing email server (SMTP) name:
smtp.clearcentral.com.au
Outgoing server requires authentication
Not Checked
Emergency backup account (dialup)
Incoming e-mail server type:
POP3
Incoming mail (POP3 or IMAP) server:
mail.clearmail.com.au
Outgoing email server (SMTP) name:
mail.clearcentral.com.au
Outgoing server requires authentication
Not Checked
You will now be asked for you “Internet Mail Logon”
Key in your login and password and press “Next”
E-mail username:
Broadband customers (Satellite, Wireless, ADSL and VSDL):
enter your FULL email address (including the @clearmail.com.au part)
Clear Central and Central Online Dialup:
Your dialup username
Password:
The password associated with this account
You will now be presented with a congratulations window. Simply click “Finish”
Outlook Express will now attempt to download your available email.
If you run into any problems or the service does not work as expected, contact our Customer Care team on 1300 855 215. Or use the Live Chat function to your left.
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