What are the technical requirements for Dial Up?
You will need a fixed phone line and a compatible computer. The minimum system configurations are listed below:

• Pentium 166
• 32 MB RAM
• WINDOWS 98
• 28.8 bps modem
• Internet Explorer 5 and above
• Netscape 4 and above
  

and the recommended system specifications are:

• Pentium II 233
• 64 MB RAM
• WINDOWS 98
• 56 bps modem
• Internet Explorer 5 and above
• Netscape 4 and above

I’m moving. Can I transfer my Dial-Up service?
It is simple to move your Clear Networks Dial Up service to a new premise. Set up your computer and modem at your new place and connect as normal. Just make sure you change your contact details! Email us your new details to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Why does my connection keep dropping out?
There are a few simple checks that can help improve the reliability of your internet connection. We've identified some of the most common ones below.

Relevant to: Windows /98/2000/Me/NT, Internet Explorer 4.0-6.0

• Check that Call Waiting is not active for your internet calls
• Connect your PC on its own and directly to the phone socket
• Check your phone line is functioning correctly
• Ensure that nothing is causing electrical interference
• Check your software timeout settings
• Check your modem settings

How can I check my email when I’m away?
If you don’t have a laptop while travelling you can check your email via our webmail facility: www.clearmail.com.au

Can I upgrade my Dial Up account to broadband?
Yes. If ADSL broadband is available to you, you can upgrade to Clear Networks broadband and keep your existing account and email address. To find out if you can get ADSL broadband, use our ADSL check. If ADSL is unavailable find out about our wireless and satellite broadband services.

Can I get a refund for any unused hours?
No, unused hours cannot be refunded or transferred.

Why does my connection keep dropping out?
Dial Up connections can terminate for a number of reasons. Following are some of the more common causes:

Call Waiting
If call waiting is enabled on your line, a 'beep' tone will sound when you have an incoming call. Unfortunately this tone can cause problems with your internet connection. You could disable call waiting while you are online and that will solve this problem. To do this, insert *44,, in your Dial Up connection before Clear Networks' Dial Up number.

Line noise
Noise on your phone line is a likely cause of Dial Up disconnections. If you hear static, ticking, whistling, crackling or any other interference while you are making a telephone call, it will affect your internet connection. Contact your telephone provider requesting a line test and possibly repairs.

Wires and/or cables
Damaged or old cables can cause problems with Dial Up connections. If the cables you are using do not appear to be in good condition, it is recommended that they be replaced. Also use the shortest cable possible, as cable length also decreases the quality of the connection.

Older telephone equipment
Some older telephones can draw larger amounts of power from the line which may cause your internet to disconnect. To find out if this is the cause of your disconnections, disconnect your telephone handset from the line when you are connected. If the problem disappears, then it is likely that your telephones are causing your disconnections. You may like to purchase a new handset or, if you are renting the handset, you can contact your phone provider to have it replaced.

The internal telephone wiring in your house may also be damaged. This problem is more common in older houses, where the wires may have degraded. You should discuss this with a telephone technician. Please do not attempt to repair or modify internal wiring.

If these steps do not resolve the problem, or if you require any further advice, please our Support team on 1300 855 215.