Finding the support you require is made simple by our user friendly "how to" guides and FAQ's.
Simply click on the information that you require for example, if you require assistance in setting up your Dial Up account, click on Dial Up and follow our step by step guide.
For immediate assistance, your best option is to use LiveSupport (click on logo on left).
Alternatively, if you require further assistance please contact our friendly customer care team using the following options:
1. email to
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2. lodge a ticket directly on our ticketing system using your MyAccount page, or going to support.clearnetworks.com.au
3. or call us on 1300 855 215
Technical Support is available –
Monday to Friday 9.00am - 6.00pm
(except national public holidays)
Feedback
At Clear Networks we are continuously striving to identifying ways in which we can enhance the service we offer our customers. We believe the main way that we achieve this is through the feedback that we receive from you.
What you can expect when you send us feedback:
We will respond to all feedback within 24 – 48 business hours
Our Customer Care Consultants can resolve your query via email, LiveSupport (see on left of our site), or goto support.clearnetworks.com.au
In the event that you are dissatisfied with the response or explanation offered we request you raise a formal notification outlining the issue and our Feedback officer will be responsible for liaising with you to find a solution
If you are not happy with the response that you have received your Feedback will then be escalated to the Customer Care General Manager
How to Submit Feedback:
Contact us on 1300 855 215 or alternatively email us at
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Support
