How fast is the Clear Networks ADSL Broadband service?
The Clear Networks ADSL Broadband service is delivered through ADSL, which is designed to send channel after channel of high quality sound and pictures, and is therefore capable of download speeds much faster than a 28k or 56k dial-up modem.
Actual speeds achieved when using Clear Networks ADSL Broadband will vary due to factors that affect downstream data speed, which include overall network traffic, your computer's performance and configuration, accessing non-cached or cached data, location and configuration of the accessed server, performance characteristics of each component of the data network, the number of users, and all users' compliance with Clear Networks ADSL Broadband's Customer Terms and Acceptable Use Policy.
Generally, you will experience speeds considerably faster than with a Dial Up connection.
Can I fax over my Clear Networks ADSL Broadband modem?
Yes, there are many email to fax services available on the internet, most have a fee attached however.
You can still use your standard fax machine at the same time as your ADSL service.
What technical help can I get from Clear Networks ADSL Broadband Customer Support?
Clear Networks ADSL Broadband provides technical support for problems that relate to:
- browsing the Internet;
- sending or receiving email;
- network connectivity issues; and
- Clear Networks approved modems.
Support for third-party software and hardware configurations that are not related to the Clear Networks ADSL Broadband product can be obtained through the manufacturer of the product. Problems not directly related to Clear Networks ADSL Broadband may be subject to a support service fee.
Can I change my Clear Networks ADSL Broadband Username?
You cannot change your primary username. If you wish to change the username of a secondary account, you can delete that account and then create a new one with the name that you want (subject to availability).
NOTE: Any services associated with an account that you delete, such as Webspace or the account's mailbox will also be deleted. You can change your secondary usernames by calling Clear Networks Customer Care Team on 1300 855 215.
Can I change my Clear Networks ADSL Broadband Password?
Yes you can change your password. We recommend that you change it regularly for extra security. You can change your password by calling Clear Networks Customer Care Team on 1300 855 215.
What are the rules for using Clear Networks ADSL Broadband?
As a Clear Networks ADSL Broadband customer, you have certain rights, and obligations. This information is contained within the Clear Networks Fair Policy Agreements and Terms and Conditions.
How does an ADSL modem work?
ADSL Modems offer a very high speed connection to the Internet, up to 24Megabits per second (over 428 times the speed of a 56k dial up modem). Technically speaking, though, an ADSL modem is not a modem at all, but a broadband network tree spanning bridge. Instead of using the narrow bandwidth required for a voice call (narrowband), it uses a much wider channel on the phone cabling to send and receive data (broadband).
Why is my Internet connection suddenly going slowly?
Most likely, you have exceeded your monthly data quota. Check out our Usage Meter located in the Clear Networks website for details. Maybe you need to upgrade to a plan with a higher data allowance.
Which is faster, a USB or an Ethernet Connection?
USB 1.1 has an 11MB/sec transfer rate, and 10/100 Ethernet has an up to 100MB/sec transfer rate. Both of these formats are faster than the maximum throughput of the ADSL Modem, so from a speed perspective, it doesn't matter which one you use. Ethernet is definitely easier to setup, as it uses no additional drivers.
What is sharing a telephone number? And what is a telephone filter?
A telephone filter must be installed on each of the telephony devices that share the same telephone number as your Clear Networks ADSL Broadband service. These include:
- telephones
- fax machines
- dial-up modems
- answering machines
- Digital set top boxes
- any other similar device
Place the filter on your telephone line by unplugging the cord from your telephone. Connect the filter between the phone and the telephone wall socket. Do NOT install a filter on the cord between your ADSL modem and the wall socket.
If you have a home monitoring service that uses your phone line it is your responsibility to arrange for a central filter to be installed in your premises. If you do not do this, you will experience problems with your ADSL connection and your monitoring service. If you require further information about central filters please call Clear Networks ADSL Broadband Customer Support on 1300 855 215.
What are the two keys steps after connecting the modem?
After connecting your modem there are two key steps to configure your modem for the Clear Networks ADSL Broadband service:
- Configure your computer's network interface. Your PC must be configured for DHCP. Instructions are provided for each of the supported Windows operating systems.
- Configure your modem by setting your Clear Networks ADSL Broadband username and password in your modem's configuration pages.
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