Is the satellite modem compatible with devices such as switches/routers?
Yes, the modem can be used in conjunction with most switches/routers to share the connection between multiple PCs.
Can the satellite dish be placed on all roof types?
No, if you have an asbestos or fibro roof the satellite dish can not be placed on the roof and will be placed on the ground.
Can I have a static IP address with my Satellite service?
Yes, these are available for a fee of $6.60 a month
Is there a charge if I cancel, transfer or change address?
If you cancel your service you may be required to pay out the remainder of your contract based on your current selected plan rate.
There is no charge for transferring the satellite service into a different name.
Can a customer transfer to Clear Networks?
Yes; if you’re current provider is on the ipstar network. This is free to do but you will need to select one of our contract terms. When transferring your Satellite service, a written authorization from your current provider must be attached to your application. This must be supplied on company letterhead.
How long is the warranty on the hardware?
A 12 month warranty applies should the hardware be faulty.
What hardware is required to connect to Satellite Broadband?
The hardware includes the following:
- A modem is used to connect the satellite dish and computer.
- A dish consisting of,
- The Block Up Convertor used to send data to the satellite from the modem;
- The Low Noise Block Down used for receiving the data from the satellite to the modem.
Free Dial Up Access During Broadband Outages
If your Satellite internet service is unavailable due to circumstances beyond your control, Clear Networks can provide you with access to a temporary Dial Up internet service. If your Broadband connection is not operational, please contact Clear Networks Customer Care Team on 1300 855 215 and they will assist you in establishing a Dial Up connection.
Using Satellite Broadband on a Network
Clear Networks does not have any policies that restrict the use of networks on its connections within the same premises. However, Clear Networks can only offer support for the computer or router that controls the connection.
Clear Networks does not take responsibility for the networking of the internet connection; you need to organize this with your network support staff or organization.
Please note that restrictions by the ACMA do not allow sharing of a single connection across multiple premises.
Changing Your Satellite Excess Option
If you are continually exceeding your download allowance, you may like to consider changing to a different Satellite plan. Please visit our website for details on the plans that Clear Networks offers.
Pre-Shaping Notification Emails
Pre-Shaping Notification emails are issued when you have shaping enabled and you are close to exceeding your download allowance for the month. Once your download quota is exceeded, your connection will be shaped.
All incoming data, including web pages, emails, file downloads, movies and music counts towards your download allowance.
All connections are unshaped on the 1st of every month. Your connection will be temporarily disconnected when you are unshaped and should reconnect automatically. If your connection is still operating at a slower speed, please turn off your Broadband modem for three minutes and then turn it back on before attempting to reconnect.
If you are exceeding your download allowance on a regular basis, you should consider upgrading to a different plan. For more information on our Broadband internet plans, call the sales team on 1300 855 215
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